Article ID : 00093551 / Last Modified : 09/11/2015

The Audio/Video (A/V) receiver displays PROTECT when starting a DVD movie.

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If the A/V receiver is displaying PROTECT when starting a DVD movie, there could be a loose connection or an incorrect setting. Follow these steps to try to resolve this issue:

IMPORTANT: If model-specific information is needed to complete these steps, refer to the instructions supplied with the product. Manuals are posted on your model support page.

NOTE: Because each of these steps represents a possible solution to this issue, check the A/V receiver after completing each step.

  1. Verify all connections from the DVD player to the A/V receiver are connected securely.

    NOTE: The connections should be outputs on the DVD player to inputs on the A/V receiver.

  2. If the DVD player is connected to the A/V receiver using 5.1 audio/video composite cables, a digital optical cable or a digital coaxial cable, verify that the speaker selector is set to A only.
  3. If the DVD player is plugged into an AC outlet on the rear of the A/V receiver, disconnect the AC adapter from the A/V receiver and connect it directly to a wall AC outlet.

    NOTE: Not all A/V receivers have an AC outlet.

  4. Turn off the A/V receiver and remove all cables, speaker wire connections and digital connections, and then turn on the A/V receiver.

    NOTE: If the A/V receiver does not display PROTECT with all the components disconnected, turn off the A/V receiver and connect one component at a time, turning on the A/V receiver between each connection, to see what component is causing the A/V receiver to go into the PROTECT mode.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.