Article ID : 00025438 / Last Modified : 01/10/2017

There is no picture on the TV and the entire screen is blue.

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The most common reason for a TV to display a blue screen with no picture is because the source device has not been set to the proper mode.

If you are using a cable or satellite set-top box, ensure that it is turned on and set to an active station. If the set-top box is connected to the television using a coaxial cable, then the television should be set to Channel 3 or 4 to receive the signal.

If you are using a VCR that is turned on, but not playing a tape and not tuned to a receivable channel, then a blue screen will be displayed on the TV. To resolve this, turn off the VCR or tune it to a receivable channel. If a cable or satellite set-top box is connected to the VCR using a coaxial cable, then the VCR should normally be set to Channel 3 or 4 to receive the signal.

NOTE: Additional troubleshooting steps are available if the TV has no picture or no power .

If the blue screen is not because of a connected VCR or set-top box, the TV may require service.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.