Article ID : 00026956 / Last Modified : 12/15/2010

The buttons on the front of the television do not work.

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Follow this procedure to troubleshoot if the buttons on the front of the television do not work.

IMPORTANT: For projection televisions that use an internal lamp, wait 5 minutes after turning off the television before continuing with this procedure to allow the lamp to cool.

  1. Unplug the television power cord from the AC outlet.
  2. Let the television set without power for 30 seconds.
  3. Plug the television power cord back into the AC outlet.
  4. Turn on the television.
  5. Attempt to use the buttons on the front of the television.
  6. If the issue is still unresolved after completing all of the troubleshooting steps, service will be required .