Article ID : 00027772 / Last Modified : 06/13/2014

The active subwoofer does not power on.

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If the active subwoofer will not turn on, there may be a problem with the power source. Follow these steps to try to resolve this issue.

IMPORTANT: If model-specific information is needed for any of these steps, refer to the instructions supplied with the product. Manuals are posted on your model support page.

  1. Verify the AC power cord for the active subwoofer is connected to a working AC outlet.
  2. Try plugging the AC power cord into a different AC outlet to make sure there is not a problem with the current outlet.
  3. Make sure the POWER switch on the active subwoofer is set to on.
  4. Depending on your subwoofer, turn the POWER SAVE switch to the off position so the active subwoofer remains on at all times.
  5. Verify that the POWER/LED lamp on the subwoofer is lit up. If the lamp is not lit and you have verified the AC outlet is live, there is a problem with the subwoofer itself.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.