Article ID : 00028054 / Last Modified : 06/20/2014

How to check a work order or the repair status of a product.

Applicable Products and Categories of This Article

Follow these steps to make a new repair request or to find out the status and work order information regarding an existing repair.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.