IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
The TV will not operate correctly if the CableCARD™ device is not inserted properly. This can result in a variety of issues including: no digital channels being available; some digital channels being available but on the wrong channels; and No Signal being displayed on some channels. Additionally, the TV may not show a CableCARD option on the TV menu, display a CableCARD error, a NO HOST ID error, or a 161 error.
Follow this procedure to troubleshoot 161 errors.
- The CableCARD device must be activated by your local cable provider before you can receive digital cable TV service.
- CableCARD devices do not support satellite reception.
NOTE: The last digit of the 161 error indicates the nature of the error.
- 161-6 - The symptom appears as a recurring error message stating that a technical problem is preventing you from receiving all cable services at this time. Contact your cable provider for additional support.
NOTE: Reinserting the CableCARD may resolve the problem temporarily. If the problem continues to occur, contact your cable provider.
- 161-4 - The CableCARD device and the TV are not communicating temporarily. This usually happens when the cable company is downloading firmware to the CableCARD, making the card unable to respond to user commands. Press Enter on the remote control to select OK. Normal operation should resume once the firmware download is complete.
- 161-2 - The CableCARD device is defective and cannot be read by the TV. Contact your cable provider for repair or replacement.
- 161-1 - Follow the steps below to troubleshoot a 161-1 error and other general problems with a CableCARD device:
NOTE: If additional information is required to complete any of the steps below, consult the operating manual for your TV. Manuals are posted on your model support page.
- Turn off the TV.
- Ensure the coaxial cable from the wall is connected to the CABLE jack on the back of the TV, not the VHF/UHF jack.
- Remove and then reinsert the CableCARD device to ensure it is seated properly in the CableCARD slot on the TV.
NOTE: When properly inserted, the device should be nearly flush with the back of the television. If the Eject tab is not sticking out, then the card is not inserted all the way, and cable programming will not be received.
- Once the CableCARD device is inserted correctly, perform a reset procedure on the TV.
- On the TV remote control, press the ANT button until CABLE is displayed on the TV screen.
- Autoprogram the TV.
- If the CableCARD device is inserted properly and the TV has been reset, but the device is still not recognized, the device may be programmed improperly or not activated. Follow this procedure to gather additional information and then contact your cable provider for additional information and assistance.
- On the remote control, press the MENU or WEGA GATE button.
- Select SETTINGS or the SETTINGS icon.
- Select APPLICATIONS or the APPLICATIONS icon.
- Select CABLE CARD.
- Make a note of the information displayed in the Status and Errors sections.
- Contact your cable service provider and provide them with the information from the diagnostic screen.
Based on the information provided on the CableCARD diagnostic screen, your cable service provider should be able to determine the nature of the issue. Depending on the situation, the cable service provider may either reprogram or replace the CableCARD device.
If the issue is still unresolved after contacting your cable provider, service may be required.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.