Article ID : 00028376 / Last Modified : 01/02/2018

No Sound from the TV When I Use an HDMI Connection

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Follow the steps below to troubleshoot this issue. Check if you hear sound from the TV after completing each step.

  1. Make sure the HDMI® cable is securely connected to both the source device (set-top box, Blu-ray Disc™ player, etc.) and the TV.
  2. Set the TV to the correct video input to receive the signal from the source device.
  3. Set the audio output setting of the source device to output a compatible audio signal.

  4. Disconnect the HDMI cable from the HDMI input of the TV, and connect the source device to a different TV.

    Note: This step determines if the issue is with the source device or the HDMI cable. If the sound is heard on another TV, reconnect the source device to the TV and continue with the steps below.

  5. Select your TV type to perform a power reset.
  6. Replace the HDMI cable.
  7. Perform a factory reset.

If the issue still occurs, repair may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.