Article ID : 00028496 / Last Modified : 08/15/2015

The DCIM folder is missing when attempting to view the images on a computer.

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Follow the procedure below to troubleshoot if the DCIM folder is missing when attempting to view the images on a computer.

  1. Ensure the Removable Disk icon is really the camera.
  2. Configure the operating system of the computer to show all hidden files and folders .

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