If the rechargeable battery does not charge properly using the supplied battery charger, follow the steps below.
- Because each of these steps represents a possible solution to this issue, check the camera status after completing each step.
- The information in this solution are basic troubleshooting guides. For model-specific information, check the specifications or supplied operations guide. Manuals are posted on your model support page.
- Sony does not support third-party batteries. If using a third-party battery, refer to the battery manufacturer for further assistance.
- It is recommended to charge the battery under the environment of 10 degrees C to 30 degrees C (50 degrees F to 86 degrees F) until the charging indicator goes off. Under other environments, the battery may not charge efficiently.
- The charging indicator may flash if the battery has not been charged for a long time or right after the purchase. In this case, try removing the battery and charging it again.
- If the charging indicator does not light up or blink while charging, confirm the battery contacts are free of any foreign material that may prevent charging. Wipe the dust away on the terminal with a dry cloth, then charge the battery again.
NOTE: Try to avoid touching the terminals with your hands or metals.
- Verify that the battery is inserted correctly in the camera.
- Verify that the charger or cradle cord is properly connected and plugged into a known working AC power outlet.
- Verify the charging indicator is illuminated on the charger or camera.
- Power off the camera as the battery may not charge when the camera is powered on.
- If the issue still exists, install a different and compatible Sony rechargeable battery.
NOTE: If the replacement battery charges, the first battery may need to be replaced.
If the issue is still unresolved, service may be required. Include the battery, charger or power adapter, and USB cable for evaluation if sending the camera in for service.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.