Article ID : 00029764 / Last Modified : 08/23/2017

The person on the other end of the line cannot hear me clearly.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow this procedure to change the phone settings for the Echo Canceller/Noise Canceller (EC/NC) mode, which reduces echo and noise in phone call conversations:

IMPORTANT: The following procedure may differ depending on the product. If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.

  1. Press and hold the MIC button during a call.
  2. Set the mode to EC/NC-1 or EC/NC-2 to adjust.

NOTE: Surrounding noise will interfere with the microphone. Try to reduce the surrounding noise as much as possible. Roll up windows, turn down the air conditioner, etc.