Article ID : 00029776 / Last Modified : 08/16/2015

There is no sound from the speakers during a phone call when using a Bluetooth connection.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

If the volume on the Bluetooth® car stereo is set to a high level but there is either low or no sound during a phone call, there may be an incorrect setting or a problem with your hookup. Follow these steps to try to resolve this issue.

IMPORTANT: Not all Bluetooth car stereo receivers come supplied with the same functions and/or features. If model-specific information is needed for any of these steps, check the operating instructions. Manuals are posted on your model support page.

NOTE: Because each of these steps represents a possible solution to this issue, check the sound status after completing each step.

  1. Try adjusting the volume on the car stereo receiver, just to make sure the volume was not set to a low level.
  2. Try adjusting the volume on an Apple® iPhone® mobile digital device or your Bluetooth cellular phone (if applicable).
  3. Verify the Bluetooth connection between your phone and the car stereo.
  4. After confirming the Bluetooth connection between the devices, test the Bluetooth music streaming function.

    NOTE: You should be able to hear sound from all speakers.

  5. Make sure the ATT button is not activated.
  6. Adjust the Fader and Balance controls.

    NOTE: Try setting the Fader control to +14.

  7. Verify the front speakers will output sound.

    NOTE: Voice sound from Bluetooth phone calls will play only through the front left and right speaker outputs.

If you are still unable to hear any sound after completing the above steps, there may be an issue with the speaker connections or wiring. It is recommended that a local qualified, professional mobile installer be consulted for evaluation.