To clean the LCD of the camera, wipe the screen using a microfiber cleaning or soft damped cloth. Do not use any solvents or liquid-based cleaners. Using these substances may cause the LCD screen coating to peel off. A microfiber cleaning cloth will remove dust, dirt and fingerprints from the LCD screen without scratching or streaking and without the use of harmful chemicals.
NOTE: A cleaning cloth can be purchased from any camera specialty store or ordered directly from the Sony® Store.
Please contact a local or online authorized retailer to purchase a Sony product.
For customers in the United States: https://www.sony.com/retailers
If the issue is still unresolved, the product need to be repaired.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.