Article ID : 00031220 / Last Modified : 01/25/2017

How to determine if a notebook LCD screen has physical damage.

Applicable Products and Categories of This Article

If the notebook LCD screen has lines, blotches, bleeding, cracks, moisture or color distortion, it may have physical damage. The following images are physically damaged LCD screens. Use these to help determine if the notebook LCD has physical damage.


  • If the LCD distortion is visible when the computer is powered off, the issue is usually caused by physical damage.
  • If you are unable to definitively determine if the LCD has physical damage, troubleshoot the LCD screen before proceeding with service.

If service is required, various service options are available.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.