Article ID : 00031674 / Last Modified : 03/29/2019Print

How to perform a hard reset on the Reader™.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    WARNING: A hard reset will erase all content on the Reader.

    1. Ensure the Reader is powered off by checking that the indicator next to the power button is not illuminated.

      Power light

    2. On the back of the Reader, using a pin or paper clip, press the RESET button.

      Reset button

    3. Turn on the Reader.
    4. While the screen displays Starting up... , simultaneously press and hold down the Mark button and the VOL + button until the Reset All screen is displayed.

      Start up

      Mark & Vol+

      NOTE: If Starting up... does not display on the screen, charge the Reader's battery for several hours before attempting the reset process again.

    5. Press the 5 button to reset the Reader when prompted to do so.

      All Reset 5 button

    6. The reader will turn off and the screen will be turn blank.
    7. Turn on the reader.