Article ID : 00032666 / Last Modified : 08/16/2015

Error: Cannot play this DVD because a compatible DVD decoder is not installed.

    If the error Cannot play this DVD because a compatible DVD decoder is not installed appears, reinstall the bundled DVD player software.

    NOTES:

    • A VAIO® computer upgraded to the Microsoft® Windows® XP operating system may no longer be able to play DVD movies because Microsoft does not include a DVD decoder with the operating system.
    • For some models, DVD player updates may be necessary to resolve the issue. Downloads are posted on your model support page.