PlayMemories Home Can't Import the Images from the Camera

Follow these steps if the PlayMemories Home™ software doesn't import images from the camera.

1. Check if the computer recognizes the camera.
2. Install the latest version of Playmemories Home.
3. Connect the camera to the computer with the supplied USB cable.

4. Perform device authentication to add the camera's functions to PlayMemories Home

   File Format	Device Authentication
   XAVC-S AVCHD MPEG-2	Required
   MPEG-4 JPEG RAW	Not Required

   1. Turn the camera on.
   2. When the following message is displayed, select YES.
      
      
      Note: If NO is selected, the USB operation mode will be changed to MTP and will prevent PlayMemories Home from downloading the images
   3. When the message Thank you for purchasing (model name) is displayed, select OK.

5. Check the USB connection mode on the camera display when PlayMemories Home is launched.

6. Change the USB Connection Setting and USB LUN Setting.

   The USB Connection Setting and USB LUN Setting options aren't available on all camera models. Check your manual for model-specific information.

   • α Alpha® Cameras

     1. Set USB Connect Setting to Mass Storage.
        1. Press the Menu button.
        2. Select Setup.
        3. Select USB Connect Setting.
        4. Select Mass Storage.
     2. Set USB LUN Setting to Single.
        1. Press the Menu button.
        2. Select Setup.
        3. Select USB LUN Setting.
        4. Select Single.

   • Cyber-shot® Cameras

     1. Set USB Connect Setting to Mass Storage.
        1. Press the Menu button.
        2. Select Setup.
        3. Select USB Connect Setting.
        4. Select Mass Storage.
     2. Set USB LUN Setting to Single.
        1. Press the Menu button.
        2. Select Setup.
        3. Select USB LUN Setting.
        4. Select Single.

   • Handycam® Cameras

     1. Set USB Connect Setting to Mass Storage.
        1. Press the Menu button.
        2. Select Setup.
        3. Select Connection.
        4. Select USB Connect Setting.
        5. Select Mass Storage.
     2. Set USB LUN Setting to Single.
        1. Press the Menu button.
        2. Select Setup.
        3. Select Connection.
        4. Select USB LUN Setting.
        5. Select Single.

7. Reconnect the camera to the computer with the USB cable

   1. The computer may not recognize the camera if it's connected to a USB 3.0 port. If your computer has both USB 2.0 and 3.0 ports, try connecting the camera to a USB 2.0 port. Check your computer manual for additional information on USB specifications.
   2. If the camera still can't be recognized, disconnect all other USB devices and try another USB port.
   3. If the camera is recognized, proceed with the device authentication procedure on Step 4.

8. Restart the computer

   An unstable computer process may prevent the device authentication.

   1. Disconnect the camera and restart the computer.
   2. Turn the camera off.
   3. Turn the camera on and reconnect the USB cable after the computer restarts.
   4. If the camera is recognized, proceed with the device authentication procedure on Step 4.

9. Run the PlayMemories Home Setting Initialization Tool

   1. If the device authentication doesn't start, disconnect the camera and run the PlayMemories Home Setting Initialization Tool  to reset PlayMemories Home to the default settings.
   2. Reconnect the camera to the USB port.
   3. If the camera is recognized, proceed with the device authentication procedure on Step 4.