Article ID : 00072048 / Last Modified : 12/20/2017

PlayMemories Home Can't Import the Images from the Camera

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Follow these steps if the PlayMemories Home™ software doesn't import images from the camera.

  1. Check if the computer recognizes the camera.
  2. Install the latest version of Playmemories Home.
  3. Connect the camera to the computer with the supplied USB cable.
  4. Perform device authentication to add the camera's functions to PlayMemories Home

  5. Check the USB connection mode on the camera display when PlayMemories Home is launched.
  6. Change the USB Connection Setting and USB LUN Setting.

  7. Reconnect the camera to the computer with the USB cable

  8. Restart the computer

  9. Run the PlayMemories Home Setting Initialization Tool

Note: The camera may not recognize photos and videos saved on a memory card if they were taken by a different camera.