PlayMemories Home Can't Import the Images from the Camera
Follow these steps if the PlayMemories Home™ software doesn't import images from the camera.
- Check if the computer recognizes the camera.
- Install the latest version of Playmemories Home.
- Connect the camera to the computer with the supplied USB cable.
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Perform device authentication to add the camera's functions to PlayMemories Home
- Check the USB connection mode on the camera display when PlayMemories Home is launched.
Note: The camera may not recognize photos and videos saved on a memory card if they were taken by a different camera.