Article ID : 00109894 / Last Modified : 09/26/2017

The Buttons on the Car Stereo Don't Function or Respond

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Follow these steps to resolve this issue:

IMPORTANT: If you need model-specific information to complete these steps, refer to your device's manual. Manuals are posted on your model support page.

  1. If the car stereo has a detachable faceplate, clean the metal contacts with a cotton swab lightly dipped, not saturated, with rubbing alcohol.

    WARNING! There's a risk of personal injury. For safety, before cleaning the connectors, turn off the engine and remove the key from the ignition switch.

  2. If the vehicle has an Adaptive Cruise Control (ACC), turn it off and on again.
  3. Press the RESET button to reset the car stereo.

If the issue still occurs, repair may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.