Follow these steps to resolve this issue:
- If the car stereo has a detachable faceplate, clean the metal contacts with a cotton swab lightly dipped, not saturated, with rubbing alcohol.
WARNING! There's a risk of personal injury. For safety, before cleaning the connectors, turn off the engine and remove the key from the ignition switch.
- If the vehicle has an Adaptive Cruise Control (ACC), turn it off and on again.
- Press the RESET button to reset the car stereo.
If the issue still occurs, repair may be required.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.