Article ID : 00124115 / Last Modified : 04/06/2021

Error 1002 or 2123: appears during a software update on an Android TV or Google TV

    The 1002 or 2123 error will appear due to an interference with the Internet connection.

    If you're using Wi-Fi Internet connection to connect the TV to your Network, please don't use appliances which emit radio waves (such as a microwave oven or other similar appliances).

    If the error appears again after disabling or turning off other devices that maybe inferring with the wireless signal, we recommend the following two other ways to get the update:

    Notes:

    • The message Error: 1002 or 2123 can be displayed when you manually download the update software in a network environment with an extremely low Wi-Fi signal.
    • The Error: 1002 or 2123 will not be displayed if software download is performed automatically.