Article ID : 00124115 / Last Modified : 08/16/2017

Error 2123: Appears During a Software Update on an Android TV

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This error may occur when the network speed is slow or if you lose internet connection.

Error 2123

Check the following to resolve this error:

  • For wireless connection, check for nearby devices, such as a microwave oven or devices using a wireless frequency similar to a wireless router.
  • If the error still occurs after you turn off the wireless device, check the following:
    • To avoid wireless interference, connect your TV to the router with a LAN cable.
    • Make sure your TV has the latest software installed. Downloads are posted on your model support page.

If the error still appears, repair may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.


Related Info

A wireless LAN connection has low signal strength, drops or acts erratically.