IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
The Blu-ray Disc® Player may reboot or freeze when a CD-DA disc is played back if the playback history of the CD-DA disc is corrupted. To resolve this, perform a factory reset by following the steps below.
- On the supplied remote control, press the HOME button.
- Select Setup.
- Select Resetting.
- Select Reset to Factory Default Settings.
- Select All Settings.
If the issue is still unresolved after performing a factory reset, perform a firmware update via Internet or USB Memory. Downloads are posted on your model support page.