Article ID : 00145400 / Last Modified : 04/07/2016

The Digital Paper System cannot connect to a wireless network.

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NOTES:

  • Each of these steps represents a possible solution if you cannot connect to a Wi-Fi® access point after pressing the Reset button and moving the Digital Paper System closer to a router. Check the Wi-Fi connectivity status of the Digital Paper System after completing each step.
  • Pressing the Reset button will not delete the documents and settings in the internal memory.
  1. Redo your Wi-Fi connection set-up.
    1. Turn Off the Wi-Fi function of the Digital Paper System.

      1. Press the Home_buttonHOME button and tap Settings
      2. Under Settings, select Wireless Network Settings.
      3. Tap Wi-Fi to uncheck the check box.
    2. Power reset the Digital Paper System.

      1. Press and hold the Power button for about 3 seconds.
      2. Tap Yes to turn off the Digital Paper System.
      3. Press the Power button again to turn on the Digital Paper System.
    3. Turn the Wi-Fi function back On.

      1. Press the Home_buttonHOME button and tap Settings.
      2. Under Settings, select Wireless Network Settings.
      3. Tap Wi-Fi to check the check box.
  2. Refresh the SSID.

    1. Press the Home_buttonHOME button and tap Settings.
    2. Under Settings, select Wireless Network Settings.
    3. Select the Wi-Fi network you were connected previously and want to connect again.
    4. Select Forget This Network.
    5. Re-enter password to reconnect to the Wi-Fi network.
  3. Reboot the router.
  4. Initialize the Digital Paper System.

    1. Press the Home_buttonHOME button.
    2. Tap Settings.
    3. Under Settings, select Initialization.
    4. Select Reset Device.

      NOTE: Since the initialization process will reset all settings, it is necessary to set up the network setting once again after Initialization is performed.