IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
The Android TV™ is stuck in a reboot loop, or powers on and off continuously after it attempted to install the firmware update PKG.3.709 or higher (Android™ 6.0 Marshmallow).
Before You Start
WARNING! The reset will remove all of your TV settings including apps, channels, and wireless network.
- You may need help from a second person to perform the reset.
You can watch this VIDEO tutorial on how to perform a reset on an Android TV or follow the steps below to perform a forced factory reset. The number of buttons on the back of your TV determines which reset steps you need to follow.