IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
Follow the instructions if your Android TV™ device is stuck in a reboot loop or powers on and off continuously after it attempted to install the firmware update.
Before You Start
WARNING! The reset will remove all of your TV settings including apps, channels, and wireless network settings.
- You may need help from a second person to perform the reset.
Perform a Forced Factory Reset
The number of buttons at the back of your TV determines the steps to perform a forced factory reset.
- Check this article if there are only three buttons.
- Check this article if there are four or more buttons, or watch this video tutorial on how to
If the issue occurs after you perform a forced factory reset, try to perform the reset again. If the issue still occurs, contact our Support team for further assistance.