Article ID : 00167648 / Last Modified : 01/04/2017

The Action Cam does not turn on.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Check to see if the battery pack can be charged without any problem, and if the camera turns on.

  1. Attach the battery and turn off the power of the camera.

    NOTE: Charging is not possible when the camera is turned on.

  2. Open the connector cover of your camera and connect the micro USB cable (supplied) to the camera.
  3. Connect the other end of the micro USB cable to the PC.
  4. Check that the CHG (Charge) lamp of the camera lights in amber. Charging is complete when the lamp turns off (full charge).

    Image Image

    • A: Connector cover
    • B: Micro USB cable
    • C: REC/access/CHG (Charge) lamp

    NOTE: If the CHG (Charge) lamp flashes while charging, check the following.

    • The battery pack may not be properly attached to the camera. Remove the battery pack from the camera, and reattach it in the correct direction.
    • The temperature of the battery pack may be too high or low. Remove the battery pack from the camera, wait until it returns to a normal temperature, and reattach it.
    • The battery pack may be damaged.

If the symptom does not improve even after charging, there may be a problem with the battery pack. Try using another battery, if any, and check if the issue is resolved.

If the issue is still unresolved, the product may require service.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.