Article ID : 00170130 / Last Modified : 01/31/2018

The Android TV Can't Display Photos, Videos, or Music from a USB Storage Device

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Follow these steps to use the Photos, Videos, or Music app of the Android TV™ when a file explorer app, such as ES File Explorer, is installed:

  1. Disconnect the USB storage device from your TV, and then reconnect it.
  2. If a message is displayed on the TV, wait for the message to disappear automatically or select CANCEL with the TV remote.

    File explorer

  3. Select Album, Music, or Video based on the contents of your USB storage device.

    Album

Note: Not all file formats are supported by the TV. Check the product manual for model-specific information. Manuals are posted on your model support page.