Article ID : 00200899 / Last Modified : 08/13/2018

My TV Freezes and Doesn't Display Photos from a Mobile Device Through USB Connection

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Follow these steps if your TV freezes when you browse or play photos from a USB-connected mobile device and only the power button on the remote control works.

    1. Disconnect the mobile device from your TV.
    2. Set the mobile device to MTP mode.
      • Check the mobile device manual for more information.
    3. Connect the mobile device to your TV with the USB cable.
    4. After the mobile device connects, browse the Category folder.
      • Don't select All or Generic folder.

        Select Category Folder