Article ID : 00185572 / Last Modified : 09/26/2017

A Whisper, Haze, or Fuzzy Background Noise is Heard Through the Headphones When the Noise Canceling Function is Enabled

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

As part of normal operation, you may hear a slight hiss or whisper after you turn on your headphones. This is the operating sound of the noise canceling function. This is not a malfunction.