Article ID : 00188753 / Last Modified : 11/22/2017

The Camera Doesn't Focus Automatically

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

The situations below may cause the camera to have issues with auto focus:

  • The lens is fogged due to dust, fingerprints, etc.

    If the lens is dirty, wipe it gently with a soft cloth such as a cleaning cloth. Then, check if the issue is resolved.

    IMPORTANT: Don't expose the product to chemicals such as those in paint thinner, naphtha, alcohol, disposable wipes, insect repellent, insecticides, or sunscreen when you wipe the lens. These products may cause the lens coating to become scratched.

  • The lens is fogged due to condensation

    Turn off the camera and leave it in a dry place away from direct sunlight. Then, wait about an hour for the moisture to evaporate, and check if the issue is resolved.

  • The focus mode is set to manual

    If the focus mode is set to manual, switch it to the auto mode. Then, check if the camera will focus. For details, refer to the camera manual. Manuals are posted on your model support page.

  • If you are trying to shoot a subject that is difficult to focus or under conditions in which it's difficult to focus

    Condition under which it's difficult to focus

    How to resolve the problem

    The subject is too close to the camera. Each lens has a minimum shooting distance. The camera will not focus unless you maintain a certain distance from the subject. If the subject is too close to the camera, move away from the subject.
    Darkened conditions such as a nighttime scene, illuminations, or fireworks Set the focus to the manual mode, and then focus on the subject.
    A subject with poor contrast, such as the sky, a beach, or a lawn
    A subject that changes constantly, such as waves or a waterfall
    A subject whose brightness is very different from its surroundings, such as the sun or a light bulb
    A subject with a continuous pattern, such as the exterior of a building
    A fast-moving subject

    If your camera is equipped with the following functions, try using them:

    • Tracking focus (Lock-on AF): The camera tracks and maintains the focus on the subject.
    • Face Priority function: When shooting human subjects, the camera focuses on detected faces with higher priority.
     
    Subjects in the focusing area with different focal distances

If the procedures didn't resolve the issue, or none of the above conditions apply, repair may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.