Article ID : 00189969 / Last Modified : 01/14/2019

What Should I Do If I Lose one Side of the Headphones?

Applicable Products and Categories of This Article

If one of the WF-1000X headphones or the charging unit is lost or misplaced, you can send the remaining items to an authorized service center. Replacement and service fees will be provided upon evaluation.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.


Note: The warranty doesn't cover the loss of the headphones or the charging case.