Article ID : 00204307 / Last Modified : 12/03/2018

aibo Freezes and Doesn't Move

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Your aibo™ robotic companion has ranging sensors located on its chest that detect the distance of an object in front of it. If the ranging sensors are dirty, aibo may not be able to move. Clean the ranging sensors with a dust blower, or wipe them with a soft object, such as a cotton swab, to resolve the issue.

Note: aibo may immediately stop moving if it turns off or goes into sleep mode. This is a normal operation.

Ranging sensors

Follow the steps below if aibo still doesn't move after cleaning the ranging sensors. Check if aibo will start moving after each step

  1. Say "Shake hands" to aibo.
    • If aibo shakes hands as commanded, then there's no problem with it. Wait until aibo starts its next movements.
  2. Restart aibo.
    1. Press and hold the power button for two seconds to turn aibo off temporarily.

      Note: If aibo doesn't turn off, perform a force shut off as shown in step 3.

      Power button

      • If you turn off aibo while it's on, it finishes its current action and the LED flashes in green and then goes out to indicate that the power is off.
      • If you turn off aibo while it's in sleep mode, the red status LED goes out to indicate that the power if off.
    2. Press and hold the power button for two seconds to turn on aibo again.
      • Make sure not to press the power button again as aibo takes some time to move during this period.
  3. Perform a force shut off

    WARNING! Performing a force shut off may cause loss of your data or settings.

    1. Place aibo on a flat surface or leveled floor.
    2. Press the power button for ten seconds or more to force it to shut off.
      • After performing this step, aibo's joints will relax and aibo will lose its footing. Make sure to hold aibo firmly to avoid any risk of damage.
    3. Slowly press the power button for two seconds to turn aibo on.
      • Make sure not to press the power button again as aibo takes some time to move during this period.
      • The status LED lights in green to indicate that aibo is on.