Article ID : 00205200 / Last Modified : 05/07/2019

The volume level for broadcast and apps are different when an external speaker is connected to the eARC/ARC HDMI port

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Depending on the app (streaming service), the surround sound volume may be louder if it's streaming from a device that's connected to the(eARC/ARC) HDMI® port on your TV. To reduce the volume difference, set the Digital audio output to PCM.

Note: PCM doesn't output surround sound.

  1. On the supplied remote, press the HOME button.
  2. SelectGear icon Settings.
  3. Under TV category, select Sound.
  4. Select Digital audio out.
  5. Select PCM.