Uh oh.

It looks like JavaScript is disabled in your browser. To get the full experience on Sony.com, please change your settings to allow JavaScript.

Article ID : 00228612 / Last Modified : 01/19/2026

Connect a different playback device to your speaker

Is the issue resolved?

Yes, the issue is resolved.
- The playback device that was initially connected may be malfunctioning.
No, the issue isn't resolved.

Return to Main Menu

Related Articles

Unable to connect the headphones or speaker to a device when I have paired it with multiple devices
I Hear Operation or Notification Sounds from Other Devices on My Bluetooth Speaker and Playback Is Cut Off
The speaker cannot pair with the device, or connect with the device once paired
How to switch the one-touch connection (NFC) to a different device.
Can I connect multiple speakers with different wireless speaker models? (Party Chain, Party Connect, Wireless Party Chain function)

Product Repair
Repair information and service assistance
Community
Here you can ask questions and connect with other Sony users
Parts & Accessories
Product information and sales assistance
Register a Product
Keep track of all your products in one location
Contact Support
Product support & customer relations