Article ID : 00229728 / Last Modified : 10/15/2019

No sound or sound only from one side of the WF-1000XM3 earbud headphones

    Check if the issue is resolved after completing each step.

    Note: If this issue occurs when connected to a Microsoft® Windows® 10 computer, updating the software to version 1.3.0 or later may resolve the issue. Visit the model support page for additional details on how to update the headphones.

    • Place the earbud headphones in the charging case and close the lid. After the lid is closed, wait a few seconds, then remove them and make a Bluetooth connection to the desired device.
    • Charge the earbud headphones.
      • Place the earbud headphones in the charging case and close the lid.
      • Connect the charging case to an AC outlet or computer using the supplied USB Type-C™ cable.
    • Reset the earbud headphones.

      You can watch the video or skip to the instructions listed below.

      View instructions on how to reset the headphones

      Note: Device registration (pairing) information and other settings will be retained.

    • Turn up the volume of the connected device.

      Note: You can't adjust the volume with the headphones.

    • If you are using an app with the connected mobile device and no sound is heard, check a different app to see if the problem is with the app and not the headphones.
    • Check if the Bluetooth connection is established with the device you are connecting to.
    • Check that the connected device is playing music.
    • If the issue still occurs after trying all of the steps above, initialize the earbud headphones.

      You can watch the video or skip to the steps listed below to initialize the headphones.

      WARNING! This operation resets the headphones to the factory settings and deletes all pairing information.

      View instructions on how to initialize the headphones.

    If you are using the Google Assistant with your earbud headphones, refer to: No sound is output or the headphones don't work when using only one earbud.