Article ID : 00229852 / Last Modified : 08/09/2019

Music playback doesn't resume after I put the headphones (earbuds) back on

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    This occurs in the following situations:

    • The app or mobile device doesn't support this function.
      • Press the playback button on the headphones (earbuds) or the connected mobile device.
    • Both of the earbuds were removed from your ears.
      • Press the playback button on the connected device to resume music playback.

        Note_S The music playback pauses if only one unit is removed. If you wear that unit again, the earbuds resume playback.