Article ID : 00229911 / Last Modified : 08/09/2019

How can I tell if the charging case battery level is low or empty?

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    If the remaining battery charge is low, the red indicator on the headphones (earbuds) turns on and then immediately turns off, and the earbuds turn off when you insert them into the case.

    If the battery charge is empty, the red indicator on the earbuds doesn't turn on, and the headphones don't turn off when you insert them into the case.