Article ID : 00236983 / Last Modified : 09/12/2023Print

What can I do if the app doesn't work? (Android 10 or higher )

    Valid for

    • Android™ 13
    • Android 12
    • Android 11
    • Android 10

    There are occasions when apps crash or don't work correctly. The possible causes are numerous and can include, for example, compatibility issues, unknown bugs, conflicts with other installed apps, or an Internet connection failure.

    Try these actions one after the other. Verify whether the problem was solved after each step before trying the next one.

    Force the app to stop and then try to open it again

    Update the app on the Google Play™ Store

    Turn off Airplane mode

    Clear cache from an app

    Clear data from an app

    Turn off STAMINA mode

    Reinstall an app

    Check for new software

    Perform a factory data reset

    Contact an app developer

    Find app reviews