Article ID : 00247448 / Last Modified : 07/16/2020

Why is the recorded sound very low when Google Voice Match is active?

    Valid for

    • Xperia® 10 II

    Information / Solution

    A new software update (version 59.0.A.6.24 or higher) has been released to fix this issue.

    Note: Software updates are released at different times depending on the operator, market, region or country. Therefore, we cannot give you an exact date for when a specific update will be available for your device.

    Temporary Solution before software update release

    • If you experience that the recorded sound in video recording is very low when Google™ Voice Match is active, try to turn off the Voice Match when you record the video.
    • Turn off Google Voice Match
      1. Find and tap SettingsGoogleAccount servicesSearch, Assistant and VoiceVoiceVoice Match
      2. Tap Ok Google to off