Check the following to troubleshoot this issue:
- Check that the music you are playing is compatible with 360 Reality Audio.Note: Some of the music content offered in the 360 Reality Audio music streaming app, is not 360 Reality Audio compatible.
- Check that the smartphone and the speaker are connected to the same Wi-Fi® network.Note: You can't play 360 Reality Audio music using a Bluetooth® connection.
- When you cast 360 Reality Audio music using the Amazon Music service, select 3D Audio music in the Amazon Music™ app*, and then tap the (Amazon Alexa device name) on the Connect to device screen that represents the device.Note: If you tap the (Chromecast built-in device name), the music is cast with Chromecast built-in and can't be played using the 360 Reality Audio feature.
A: Chromecast built-in device name (2-channel playback available)Note: This icon appears only for Android apps.
B: Amazon Alexa device name (360 Reality Audio playback available)
* Download app at Google Play and the App Store. Network services, content, and operating system and software subject to terms and conditions and may be changed, interrupted, or discontinued at any time and may require fees, registration, and credit card information.
*Amazon, Amazon Music, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.