Article ID : 00260815 / Last Modified : 04/20/2021

The Sound Mode indicator doesn't light up in cyan (greenish-blue) even when I cast (play) music using the 360 Reality Audio compatible streaming app

    Check the following to troubleshoot this issue:

    • Check that the music you are playing is compatible with 360 Reality Audio.
      Note: Please be aware that some of the music content offered in the 360 Reality Audio music streaming app is not 360 Reality Audio compatible.
    • Check that the smartphone and the speaker are connected to the same Wi-Fi® network.
      Note: You can't' play 360 Reality Audio music using a Bluetooth® connection.