Article ID : 00260815 / Last Modified : 01/27/2022

The Sound Mode indicator doesn't light up in cyan even when I play music with a 360 Reality Audio compatible streaming app

    Check the following to troubleshoot this issue:

    • Check that the music you are playing is compatible with 360 Reality Audio.
      Note:  Some of the music content offered in the 360 Reality Audio music streaming app, is not 360 Reality Audio compatible.
    • Check that the smartphone and the speaker are connected to the same Wi-Fi® network.
      Note: You can't play 360 Reality Audio music using a Bluetooth® connection.
    • When you cast 360 Reality Audio music using the Amazon Music service, select 3D Audio music in the Amazon Music™ app*, and then tap the  (Amazon Alexa device name) on the Connect to device screen that represents the device.
      Note: If you tap the  (Chromecast built-in device name), the music is cast with Chromecast built-in and can't be played using the 360 Reality Audio feature.


      A: Chromecast built-in device name (2-channel playback available)
      Note: This icon appears only for Android apps.

      B: Amazon Alexa device name (360 Reality Audio playback available)

     

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