What are the reasons an app has disappeared from the application screen?
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The following are possible reasons why an app no longer appears on the Application screen:
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Try the following methods one after the other. Verify after each method whether the problem is solved, before trying the next one.
Check if you can find the missing apps or if the apps are installed on your device
Rearrange the apps on the application screen to find missing apps
On the Application screen, find and tap 
menu icon → Sort apps → By name or Own order.
Verify what apps are installed
- Find and tap Play Store.
- At the top right, tap your profile picture/ initial.
- Tap Manage apps & device → Manage.
- Tap the Installed tab.
If you are missing a third-party app, download and reinstall the app from Google Play™.
Enable the app in the Settings
Sony applications like Music, Album, Alarm and Messaging have a Disable/Enable option.
Some Google™ apps like Chrome may also have the Disable/Enable option. All other third-party apps can be uninstalled.
- Find and tap Settings → Apps → See all (no of) apps
- Select the app that you want to enable, then tap ENABLE.
Reset the app preferences
This action resets all disabled apps, disabled app notifications, default applications for certain actions, and background data restrictions for apps.
- Find and tap Settings → Apps → See all (no of) apps.
- Tap menu icon → Reset app preferences
- Tap RESET APPS from the pop-up window that appears on the screen.
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Restart your device.
Occasionally, an operating system bug may occur. Try to restart your phone to resolve the issue.
- Press the volume up button and power button at the same time.
- In the menu that opens, tap Restart.
If your Android version is Android 9 and above, up to 11, try the following methods.
Methods for Android 9 and above, up to 11
Check if you can find the missing apps or if the apps are installed on your device
Rearrange the apps on the application screen to find missing apps
On the Application screen, find and tap menu icon → Sort apps → By name or Own order.
Verify what apps are installed
- Find and tap Play Store
- At the top right, tap your profile picture/ initial.
- Tap Manage apps & device (My apps & games on Android 11) → Manage.
- Tap the Installed tab.
If you are missing a third-party app, download and reinstall the app from Google Play™.
Enable the app in the Settings
Sony applications like Music, Album, Alarm and Messaging have a Disable/Enable option.
Some Google™ apps like Chrome may also have the Disable/Enable option. All other third-party apps can be uninstalled.
- Find and tap Settings → Apps & notifications → See all (no of) apps
- Select the app that you want to enable, then tap ENABLE.
Reset the app preferences
This action resets all disabled apps, disabled app notifications, default applications for certain actions, and background data restrictions for apps.
- Find and tap Settings → Apps & notifications → See all (no of) apps.
- Tap menu icon → Reset app preferences
- Tap RESET APPS from the pop-up window that appears on the screen.
Restart your device
Occasionally, an operating system bug may occur. Try to restart your phone to resolve the issue.
- Tap and hold the power button.
- In the menu that opens, (tap Power on Android 11) tap Restart.
If your Android version is between Android 6 and Android 8, try the following methods.
Methods for the version between Android 6 and Android 8
The following are possible reasons why an app no longer appears on the Application screen:
- The app has been deleted
- The app has been disabled
- The app has been hidden. For example, some Xperia™ devices that run on Android™ version 4.2 or higher have the option to hide apps from the Application screen.
Try these methods one after the other. Verify after each method whether the problem was solved, before trying the next one.
- Verify what apps are installed on your device.
- Download and reinstall the app from Google Play™. If you are missing a third-party app from the Application screen, you may have uninstalled it by mistake.
- Enable the app in the Settings menu. If you are missing a pre-installed app on the Application screen, you may have disabled it by mistake. Sony applications, such as the Music, Album, Alarm and Messaging applications have a Disable/Enable option. Some Google™ apps, such as Chrome may also have the Disable/Enable option. All other third-party apps can be uninstalled.
- Reset the app preferences. Devices that run on Android™ version 4.1 or higher include an option to reset the app preferences. This action resets all disabled apps, disabled app notifications, default applications for certain actions, and background data restrictions for apps.
- Rearrange the apps on the Application screen. Select the Custom/Own order or By name/Alphabetical in the Application screen menu. If the Most used or Installed (not available in Android™ 6.0) option is selected, then only a limited number of apps get shown.
Verifying what apps are installed
To check what apps are installed
- From your Home screen, tap the Application screen icon.
- Find and tap Play Store.
- Drag the left edge of the screen to the right.
- Tap My apps & games.
- Tap the INSTALLED tab.
Enabling a disabled app
Android™ 8.0
- Find and tap Settings → Apps & notifications → App info.
- Tap All apps → Disabled apps.
- Select the app that you want to enable, then tap Enable.
Android™ 6.0, 7.0, 7.1 or 7.1.1
- From your Home screen, tap the Application screen icon.
- Find and tap Settings → Apps.
- Tap All apps → Disabled.
- Select the app that you want to enable, then tap Enable.
Resetting app preferences
Android™ 8.0
- Find and tap Settings → Apps & notifications → Advanced → Special app access → Modify system settings.
- Tap the menu button (three vertical dots), then tap Reset app preferences.
- Tap RESET APPS. No app data is lost when you reset the app preferences.
Android™ 6.0, 7.0, 7.1 or 7.1.1
- From your Home screen, tap the Application screen icon.
- Find and tap Settings → Apps.
- Tap the menu button (three vertical dots) or press the Menu key, then tap Reset app preferences.
- Tap RESET APPS. No app data is lost when you reset the app preferences.
Showing all apps on the Application screen
Android™ 8.0
- From your Home screen, tap the Apps icon
. - Tap the menu button (three vertical dots) → Sort apps. Make sure that you're not on the RECENT SEARCHES screen.
- Tap Own order or By name.
Android™ 6.0, 7.0, 7.1 or 7.1.1
- From your Home screen, tap the Application screen icon.
- Tap the menu button (three vertical dots) → Sort apps. Make sure that you're not on the LOCAL or SUGGESTED screen.
- Tap Own order or By name.
