Article ID : 00279236 / Last Modified : 05/31/2022Print

Noise is heard from the headphones (WF-C500)

    Follow these steps to troubleshoot the issue:

    Solution

    1. Select your problem:
      I hear noise while playing music

      Go to step 5.
      I hear noise while talking on the phone

      Go to step 2.
    2. Select the device that you are using:
      Computer
      Go to step 3.
      Something other than a computer (such as a smartphone etc.)
      Go to step 4.
    3. Check the following:
      The issue is resolved
      The ambient sound or the computer's settings may have been the cause.
      The issue is not resolved
      Go to step 5.
    4. Speak louder or use the headphones in a quieter place.
      The issue is resolved
      The ambient sound may have been the cause.
      The issue is not resolved
      Go to step 5.
    5. Set the headphones in the charging case, close the lid, wait for a few seconds, and then wear the headphones again.
      The issue is resolved
      The issue may have been caused by a temporary malfunction of the headphones.
      The issue is not resolved
      Go to the next troubleshooting step.
    6. Perform the following with the headphones and connected device.
      1. Restart the connected device.
        Turn off the device once, and turn it on again.
      2. Delete the Bluetooth® device information of your playback device.
      3. Refer to the appropriate article to pair the devices again:
    7. Reset the headphones.

      Watch this video or refer to the Resetting the headphones page for instructions:


      The issue is resolved
      The issue may have been caused by a temporary malfunction of the headphones.
      The issue is not resolved
      Go to the next troubleshooting step.
    8. Initialize the headphones and pair them with the playback device again.
      1. Initialize the headphones.
        Note: Initialization returns the headphones to the factory settings and all Bluetooth pairing information is deleted.

        Watch this video or refer to the Initializing the headphones page for instructions:


      2. Refer to the appropriate article to pair the devices again:
      The issue is resolved
      The issue may have been caused by a temporary malfunction of the headphones or the playback device.
      The issue is not resolved
      The headphones may be malfunctioning and require repair.  Go to Product Repair. 

    Go to the Headphones Troubleshooting Guide