Sony Support

Article ID : 00283117 / Last Modified : 12/01/2022Print

Black screen, no picture, or intermittent picture on the INZONE gaming monitor

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If there is a black screen, no picture, or intermittent picture when using your INZONE Gaming Monitor, try the following troubleshooting steps:

    1. Use only high-speed cabling when connecting your devices
      • USB Type C™ - Use Thunderbolt 4 (40 Gbps) cable.
      • HDMI® - Use Certified Ultra High-Speed (48 Gbps) cable.
    2. If the DisplayPort (DP) setting is version 1.4, change it to 1.2
      • Use the Joystick on the rear of the monitor to navigate to Settings → DP version number → 1.2.
    3. Make sure the ECO mode is disabled
      • Use the Joystick on the rear of the monitor to navigate to Settings → ECO mode → OFF.
    4. AC power cycle the monitor
      1. Power off the monitor.
      2. Unplug the AC cord.
      3. Wait one minute and then reconnect the AC cord.
      4. Power on the monitor.

     Contact the Product Support team  if the troubleshooting steps don't resolve the issue.