Be My Eyes uses live video to connect blind and low-vision users who want sighted assistance with Sony products.

    Sony has partnered with Be My Eyes to create a more accessible and inclusive world for individuals who are blind or have low vision.

    Get real-time video assistance for Sony products to:

    • Access product
      accessibility features
    • Set up new
      products
    • Troubleshoot
      issues
    • Access
      services

    Agent assistance is currently supported for the following products:

    • Cameras & Camcorders
    • Televisions & Projectors
    • Headphones
    • Blu-ray Disc™ & DVD Players
    • Home Audio
    • MP3 Players & Voice Recorders
    • Car, Marine & Portable Audio

    Live Agent Hours of Operation

    Product Category Days Hours (ET)
    Cameras & Camcorders Monday – Friday 10:00 AM – 8:00 PM
    All Other Products Monday – Friday 9:00 AM – 9:00 PM
    Saturday 10:00 AM – 8:00 PM
    Sunday Closed

    To receive specialized, sighted assistance from a Sony agent, follow these simple steps:

    >Step 1. Install the Be My Eyes app on your mobile device* and then create a free account, or log in to an existing account.

    Apple App Store Icon Android Google Play Icon

    >Step 2. Open the app and tap the Service Directory menu icon at the bottom, and then tap the Continue button.

    >Step 3. Select the option labeled Technical, and then choose Sony from the Service Directory list.

    >Step 4. Tap the Call Sony button to connect with an agent.

    *Download app at Google Play and the App Store. Network services, content, and operating system and software subject to terms and conditions and may be changed, interrupted or discontinued at any time and may require fees, registration and credit card information.