This article provides essential guidelines and troubleshooting steps to ensure optimal performance when charging your headphones.
Check the following steps:
- When charging with a computer, ensure that the headphones and computer are directly connected, without using a USB hub.
- Check that you are using the supplied USB Type-C® cable.
- It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range.
If the issue is still not resolved:
- Restart your computer or PlayStation®5, and reconnect the USB cable.
- If the issue continues after restarting the computer or PS5™ and reconnecting the USB cable, charge your headphones by plugging them into an AC outlet.