1000X THE COLLEXION (WH-1000XX) | Using the Sony | Sound Connect app
When your 1000X THE COLLEXION headphones are connected to your smartphone via Bluetooth, you can use the Sony | Sound Connect app to adjust audio and device settings, including the Equalizer and noise-canceling settings.
Note: Menu names and steps may vary depending on your device model or OS (operating system).
At the top center of the screen, you can see the name and image of your 1000X THE COLLEXION headphones. Below this, you can check the remaining battery level, Bluetooth codec, and DSEE Ultimate status when this feature is set to On. Note: Depending on the Listening mode, DSEE Ultimate may not be displayed.
The My Device tab lets you adjust the following functions. Available options vary depending on the model.
All device settings
Tap to adjust settings for other functions that are not shown in the My Device tab.
Ambient Sound Control
Tap to select Noise Canceling, Ambient Sound Control, or Off. Tap the right-facing arrow (>) icon next to Ambient Sound Control to access additional settings, such as Voice passthrough. Ambient Sound Control settings
Equalizer
The currently selected equalizer is displayed. Tap the displayed equalizer setting to choose a different one. If you select Manual, Custom 1, or Custom 2, tap the right-facing arrow (>) icon to adjust the sound to your preference. Equalizer settings
Listening mode
This setting lets you choose a sound setting based on the content or your listening situation. Listening mode settings
Adaptive Sound Control
When Adaptive Sound Control is On, the app displays your current activity and the status of your headphones. Tap the right-facing arrow (>) icon next to Adaptive Sound Control to access additional settings.
Adaptive Sound Control settings
You can switch Adaptive Sound Control to On or Off. When it's set to On, the app learns how you use your headphones and tailors the settings to match your lifestyle. Tap the Settings icon to edit the settings based on your activity pattern or frequently visited locations.
Connect to 2 devices simultaneously
You can connect your headphones to two devices at the same time. To choose which connected device plays audio, tap its name in the Connected device list. You can also pin the playback device in the Connected device list.
Controlling the currently playing track
You can play a track, skip to the previous or next track, and adjust the volume.
Edit shortcuts
You can edit the shortcuts shown at the top of the My Device screen.
Select the feature you want to check in the "Select a menu item" box.
Functions available under [Noise Canceling / Ambient Sound]
The Noise Canceling / Ambient Sound menu shows the current settings for the following functions:
Ambient Sound Control
Speak-to-Chat
Tap the right-facing arrow (>) icon next to each function to change its settings.
Ambient Sound Control
You can select Noise Canceling, Ambient Sound Control, or Off.
Ambient Sound You can adjust the amount of ambient sound picked up using the slider.
Auto Ambient Sound When Auto Ambient Sound is On, the headphones automatically adjust the ambient sound level.
Voice passthrough When Voice passthrough is On, the headphones reduce surrounding noise while allowing voices or announcements to be heard together with your music.
Speak-to-Chat
When Speak-to-Chat is On, the headphones lower the music volume when they detect that you are speaking. They also pick up the other person’s voice through the microphones, making it easy to have a conversation without removing your headphones.
Tap the right-facing arrow (>) icon next to Speak-to-Chat to adjust the following settings:
Voice Detect Sensitivity
Time until the mode closes
Functions available under [Sound Quality / Volume]
The Sound Quality / Volume menu shows the current settings for the following functions:
Listening mode
Equalizer
Find Your Equalizer
DSEE Ultimate
360 Reality Audio Setup
Spatial Sound and Head Tracking
Tap the right-facing arrow (>) icon next to each function to change its settings.
Listening mode
Listening mode lets you choose a sound setting based on the content you're listening to or your listening situation.
Standard
Suitable for a wide range of content and listening situations, with adjustable Equalizer and DSEE settings.
Music
Enjoy music with a rich, spacious sound that recreates the atmosphere of a live studio performance.
360 Upmix for Cinema
Enjoy movies and other video content with immersive sound that feels like being in a movie theater.
360 Upmix for Game
Enjoy powerful, immersive sound that draws you into the game world.
Background Music
Music and other audio sound farther away, like background music in a café.
You can select My Room, Living Room, or Cafe to adjust how distant and spacious the sound feels.
Hint:
When Music, 360 Upmix for Cinema, or 360 Upmix for Game is selected, the following functions are not available:
Equalizer
DSEE Ultimate
Android Head Tracking
Equalizer
Use the Equalizer to choose a preset sound setting or create your own.
From the My Device home screen, select Equalizer to choose your preferred sound quality from the following preset options:
Heavy (emphasizes bass)
Clear (emphasizes treble)
Hard (emphasizes both bass and treble)
Soft (reduces both bass and treble)
Game (emphasizes footsteps and gunfire in first-person shooter (FPS) games)
You can also save your own sound settings in Manual, Custom 1, and Custom 2. Use Manual to adjust a preset, or use Custom 1 and Custom 2 to create and save your preferred customized settings.
Find Your Equalizer
While listening to music, you can compare sound options step by step to find an equalizer setting that suits your preferences. Follow the on-screen instructions to complete the process. You can save your selected sound balance to Custom 2 in the Equalizer settings.
DSEE Ultimate
DSEE Ultimate uses AI to enhance the quality of compressed digital music in real time. It analyzes each track as you listen and restores detail that may have been lost during compression, creating a richer, more natural sound.
It upscales audio to a quality similar to Hi-Res Audio (up to the equivalent of 192 kHz/32-bit), helping reveal finer sound details. Ongoing improvements to the AI also enhance the listening experience for everyday music sources, including standard CD-quality audio (44.1 or 48 kHz/16-bit).
360 Reality Audio Setup
For more information on 360 Reality Audio, refer to the following pages:
Note: A smartphone that supports Android Head Tracking is required.
The app measures how you are wearing your headphones to optimize spatial sound. When you use a compatible Android smartphone with head tracking or a service compatible with spatial audio, you can enjoy a more accurate spatial sound experience.
Tap Check the setting method to open your smartphone's settings.
Functions available under [Connection]
The Connection menu shows the current settings for the following functions:
Connect to 2 devices simultaneously
Bluetooth Connection Quality
Headphone connection setting Note: This option is not available when your headphones are connected to an LE Audio-compatible device.
Auto Switch
Tap the right-facing arrow (>) icon next to each function to change its settings.
Connect to 2 devices simultaneously
You can connect your headphones to two devices at the same time. To switch the music playback device manually, select it from the Connected device list.
Tap the (menu) icon to pin the selected playback device in the Connected device list.
Bluetooth Connection Quality
You can prioritize either sound quality or connection stability when using a Bluetooth connection. To help prevent audio dropouts or interference, select Prioritize Stable Connection.
Note: If your headphones are connected to a device that does not support LE Audio, the Low Latency option will not be displayed.
Headphone connection setting
Note: This menu will not be displayed if your headphones are connected to an LE Audio-compatible device.
If the connected device does not support LE Audio, the headphones will connect using Classic Audio even if LE Audio Priority is selected.
Before connecting your headphones to a device that does not support the Sony | Sound Connect app, such as a computer, select LE Audio Priority.
Auto Switch
With compatible Auto Switch headphones and speakers, you can automatically switch audio output between them without any manual operation.
Functions available under [Controls]
The Controls menu shows the current settings for the following functions:
Change Quick Access services
[NC/AMB] button Setting
[Listening mode] setting
Touch sensor control panel
Enable the headphones' microphone operation
Head Gesture
Pause when headphones are removed
Tap the right-facing arrow (>) icon next to each function to change its settings.
Change Quick Access services
To choose the service used for Listening Mode/Quick Access, which is assigned to the L (Left) side of the headphones by default, follow the steps below:
Tap Change Quick Access services.
Tap Press the [NC/AMB] button 2 times or Press the [NC/AMB] button 3 times.
Select the service you want to assign to Quick Access.
Tap DONE.
[NC/AMB] button Setting
You can choose which Ambient Sound Control settings to switch between using the NC/AMB button on the left unit: Noise Canceling, Ambient Sound, or Off.
[Listening mode] setting
You can choose which listening mode to switch between when you press the Listening Mode button on your headphones.
Touch sensor control panel
Use the touch sensor control panel on the headphones to control playback, adjust the volume, and answer or end calls.
Note: This setting is turned On by default.
Enable the headphones' microphone operation
If you enable the microphone on/off setting during a call on the Sony | Sound Connect app, you can switch the microphone on/off by quickly pressing the noise canceling/Ambient Sound Mode button twice.
During a call, double-tap the touch sensor control panel on your headphones to finish a call. You can also enable a notification sound that plays while the microphone is turned Off so you know when it is muted.
Head Gesture
When Head Gesture is On, you can answer an incoming call by nodding your head up and down. To reject a call, shake your head left and right.
Note: Answering incoming calls may not be available with some app and operating system combinations.
Pause when headphones are removed
When this function is On, playback pauses automatically when you remove your headphones and resumes when you put them back on.
Functions available under [Voice Assistant]
The Voice Assistant menu shows the current settings for the following functions:
Voice Control / Voice Assistant
Tap the right-facing arrow (>) icon next to each function to change its settings.
Voice Control / Voice Assistant
When this function is enabled, you can use voice commands to control supported headphone functions.
Functions available under [Quick Access]
Quick Access lets you assign a compatible service to double-tap or triple-tap actions. To restore the default Listening Mode/Quick Access setting, open Change Quick Access services and select Listening Mode/Quick Access for the double-tap or triple-tap action you want to change.
Functions available under [Sound AR]
Sound AR, or augmented reality, lets you enjoy audio experiences that layer virtual sounds over real-world sounds.
As of February 2025, the following Sound AR services are available:
The Power / Battery menu shows the current settings for the following functions:
Battery Care
Automatic Power Off
Tap the right-facing arrow (>) icon next to each function to change its settings.
Battery Care
When Battery Care is On, charging stops before the battery is fully charged, which can help extend battery life. The charging stop level may vary depending on the surrounding temperature and usage conditions.
Automatic Power Off
When Automatic Power Off is On, the headphones automatically turn off after they have not been worn for a certain period, which helps conserve battery life.
Functions available under [Calling]
You can set Capture Voice During a Phone Call to On or Off. When this function is On, you can hear your voice more naturally during calls. If your voice sounds too loud or surrounding sounds are distracting, turn this function Off.
Functions available under [System]
The System menu shows the current software version and settings for the following functions:
Update Software
Notification & Voice Guide
Switch headphones to Classic Audio connection only Note: This option is not available when your headphones are connected to an LE Audio-compatible device.
Service Link
Switching playback devices
Tap the right-facing arrow (>) icon next to each function to change its settings.
Update Software
You can turn automatic software downloads On or Off when a software update is available. When this setting is On, you can choose to either Always download automatically or Download only when connected via Wi-Fi.
Notification & Voice Guide
You can adjust the volume of notification sounds and the Voice Guidance settings. Move the slider to adjust the notification sound volume.
Follow these steps to change the Voice Guide language:
Tap the ▼ (Down arrow) icon next to the currently selected language.
Select your preferred language from the list.
Tap OK.
Switch headphones to Classic Audio connection only
Note: This menu is displayed when your headphones are connected to an LE Audio-compatible device.
Tap this setting to switch the connection from LE Audio to Classic Audio.
To switch back to an LE Audio connection, follow the steps below:
Open the Connection tab.
Tap Bluetooth Connection Quality, then select Low Latency. Selecting Low Latency prioritizes an LE Audio connection.
Service Link
Enable Service Link to use compatible features and services.
Switching playback devices
When Connect to 2 devices simultaneously is enabled, your headphones can stay connected to two devices at the same time. You don't need to stop playing on the device you are currently using. When you start playing audio on the other connected device, the headphones automatically switch to that device. If you don't want the playback device to switch automatically, turn this setting off.
Functions available under [Safe Listening]
Safe Listening records your listening activity and lets you compare it with World Health Organization (WHO) recommendations. You can receive notifications in the Sony | Sound Connect app when you are approaching or have exceeded the recommended limit.
Follow the steps below to use Safe Listening:
Tap the Discover tab.
Select Safe Listening.
Tap the three-dot menu icon in the top right corner of the app screen.
Tap Activity Settings.
Turn on Record Activity.
Note: To use Safe Listening, sign in to Home Entertainment & Sound Service. After signing in, turn on Start Safe Listening.
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