FAQ about compatibility issue with 1GB or larger Memory Stick PRO™ and Memory Stick PRO Duo™ media

Q1-1 What is the problem that occurs?

• An "Un-format" sector may be created when formatting the Memory Stick® media with the CLIÉ® Handheld. This will generate an error when trying to read and write to certain Memory Stick® media.

Q1-2 Does this issue break the hardware? Does data-loss occur?

• No, it does not break the hardware. However, if a failure occurs while writing data, there is a possibility of the data-loss as well.

Q1-3 With which 1GB or larger Memory Stick PRO™ and Memory Stick PRO Duo™ media models is this issue confirmed?

• MSX-M1GST, MSX-2GS, MSX-M2GS and PSP-MP1G.
  Note: There are no known problems with the MSX-1GS and MSX-M1GS Memory Stick PRO™ media.

Q1-4 Which CLIÉ handheld models are affected by this issue?

• CLIÉ Handhelds and peripherals equipped with the PalmOS 5.X operating system:
  • PEG-NX60/PEG-NX70V
  • PEG-NX73V/PEG-NX80V
  • PEG-NZ90
  • PEG-TG50
  • PEG-TJ25
  • PEG-TJ37
  • PEG-UX50
  Note: CLIÉ Handhelds equipped with the PalmOS 3.5/4.x operating system do not support Memory Stick PRO™ or Memory Stick PRO Duo™ media.

Q1-5 What causes this problem?

• A hardware specification change in 1GB or larger Memory Stick PRO™ and Memory Stick PRO Duo™ media.

Q1-6 Why doesn't my CLIÉ handheld support this media?

• The 1GB or larger Memory Stick PRO™ and Memory Stick PRO Duo™ media did not exist when the affected CLIÉ Handhelds were designed.

Q1-7 Will I ever be able to use 1GB or larger Memory Stick PRO™ and Memory Stick PRO Duo™ media with my CLIÉ Handheld?

• No. There are no plans to implement support for this media for the affected CLIÉ Handheld models.

Q1-8 What if I already bought one of the incompatible 1GB or larger Memory Stick PRO™ and Memory Stick PRO Duo™ media? Is it possible to exchange or return it?

• Sony is not providing any special service for this. Any exchange or return options will be based on the standard policies of the place of purchase.

Q1-9 Will this problem occur with new CLIÉ Handheld products?

• No. Sony no longer produces CLIÉ Handheld products.

Q1-10 Why can some models of Memory Stick® media be used, and others not?

• The industry standard was not setup until after some Memory Stick® media models were already released.

Q1-11 Can my 1GB or larger Memory Stick PRO™ and Memory Stick PRO Duo™ media be repaired to support this?

• No. This is not a "repairable" function because it is not a defect of the media.