Q1-1 What is the problem that occurs?
- An "Un-format" sector may be created when formatting the Memory Stick® media with the CLIÉ® Handheld. This will generate an error when trying to read and write to certain Memory Stick® media.
Q1-2 Does this issue break the hardware? Does data-loss occur?
- No, it does not break the hardware. However, if a failure occurs while writing data, there is a possibility of the data-loss as well.
Q1-3 With which 1GB or larger Memory Stick PRO™ and Memory Stick PRO Duo™ media models is this issue confirmed?
- MSX-M1GST, MSX-2GS, MSX-M2GS and PSP-MP1G.
Note: There are no known problems with the MSX-1GS and MSX-M1GS Memory Stick PRO™ media.
Q1-4 Which CLIÉ handheld models are affected by this issue?
- CLIÉ Handhelds and peripherals equipped with the PalmOS 5.X operating system:
Q1-5 What causes this problem?
- A hardware specification change in 1GB or larger Memory Stick PRO™ and Memory Stick PRO Duo™ media.
Q1-6 Why doesn't my CLIÉ handheld support this media?
- The 1GB or larger Memory Stick PRO™ and Memory Stick PRO Duo™ media did not exist when the affected CLIÉ Handhelds were designed.
Q1-7 Will I ever be able to use 1GB or larger Memory Stick PRO™ and Memory Stick PRO Duo™ media with my CLIÉ Handheld?
- No. There are no plans to implement support for this media for the affected CLIÉ Handheld models.
Q1-8 What if I already bought one of the incompatible 1GB or larger Memory Stick PRO™ and Memory Stick PRO Duo™ media? Is it possible to exchange or return it?
- Sony is not providing any special service for this. Any exchange or return options will be based on the standard policies of the place of purchase.
Q1-9 Will this problem occur with new CLIÉ Handheld products?
- No. Sony no longer produces CLIÉ Handheld products.
Q1-10 Why can some models of Memory Stick® media be used, and others not?
- The industry standard was not setup until after some Memory Stick® media models were already released.
Q1-11 Can my 1GB or larger Memory Stick PRO™ and Memory Stick PRO Duo™ media be repaired to support this?
- No. This is not a "repairable" function because it is not a defect of the media.