Article ID : S1Q0524 / Last Modified : 06/20/2017

IMPORTANT: Software Update Available

Applicable Products and Categories of This Article

Dear Customer,

Some VPL-VW5000ES Home Theater Projectors with system software version 4.404 may experience an issue where the projected image has a bluish tint. Depending on your personal setup, your projector may not experience the issue. To make sure you will not experience the issue, we recommend that you update your system software as soon as possible.

Affected Models

VPL-VW5000ES Home Theater Projectors

Resolution

If You Have Not Experienced the Issue

Please update the VPL-VW5000ES System Software as soon as possible.

If You Have Experienced the Issue

Please contact your installer or call Sony Support at 239-245-6354, to arrange for free service.