Article ID : SX639802 / Last Modified : 04/12/2018Print

Why does my phone drop the Wi-Fi connection while Bluetooth is turned on?

    You might experience that your phone sometimes drops the Wi-Fi connection while Bluetooth is turned on. This is a known issue that will be addressed in a later software release.

    Note! Software updates are released at different times depending on the operator, market, region or country. Therefore, we cannot give you an exact date for when a specific update will be available for your device. In addition, network operators and specific markets may choose not to use the updates for specific models.

    A workaround until the solution is available is to turn Bluetooth off.

    To turn Bluetooth off

    1. Find and tap Settings > Device connection.
    2. Tap the switch beside Bluetooth to turn Bluetooth off.

    Affected Xperia devices and software versions

    • Xperia XA1 with 40.0.A.6.189 or earlier
    • Xperia XA1 Ultra with 42.0.A.4.167 or earlier
    • Xperia XA1 Plus with 48.0.A.1.131 or earlier