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Article ID : SX667602 / Last Modified : 10/09/2020

I can not transfer/back up apps using Xperia Transfer Mobile (Android 9.0 or Android 10)

Applicable Products and Categories of This Article

Valid for

Android™ 9.0 Pie
Android 10

Solution

You might experience that you can't transfer or back up apps using the Xperia® Transfer Mobile (XTM) app. From Android 9.0 and later, the XTM app can't longer be used to transfer and back up apps. We recommend using Google's services for copying apps and data.

Note:

If you have an Xperia 5 II, Xperia 1 II & Xperia 10 II, it is recomended to use the Xperia Transfer 2 app to transfer photos, videos, music, or other files from your old device to your new device. Refer to the How to transfer the data or content from my old Xperia / Android phone by Xperia Transfer 2? and How to transfer the data or contents from my old iPhone by Xperia Transfer 2? articles for more information.

Reinstall apps from Google Play™ store

If you've already set up your new device, we recommend installing your apps one by one from your Google Play store library. The library is a list of all the apps that you've previously downloaded but are currently uninstalled on the device you're holding.
To install apps from your Google Play store library follow the instructions below:
1. Find and tap Play Store.
2. Tap the menu button (three vertical dots) → My apps & games → Library.
3. Tap INSTALL beside the name of the app(s) you want to reinstall.

Restore apps from the setup guide

The setup guide offers two ways of copying apps and data from one device to another: through Google Drive or NFC paired data transfer.
To restore a backup to your device, you will need to perform a factory data reset in order to access the setup guide. To copy apps and data from one device running Android 5.0 or later to another device running Android 9.0 Pie, follow the instructions below.
- Back up data using Google Drive
  - Android 8.0 or later
    1. On your sending device, find and tap Settings → System → Advanced → Backup.
    2. Tap the on-off switch beside Back up to Google drive to the right.
    3. Make sure you have set up a backup account.
  - Android 6.0 or 7.0
    1. On your sending device, find and tap Settings → Backup & reset.
    2. Under Google Backup & restore →, tap Back up my data.
    3. Tap the on-off switch.
    4. Make sure you have set up a backup account.
  - Android 5.0
    1. On your sending device, find and tap Settings → Backup & reset.
    2. Tap the on-off switch beside Back up my data to the right.
    3. Make sure you have set up a backup account.

Copy apps and data using Google Drive or NFC™-paired device connection

If you can't see this menu, you need to perform a factory data reset in order to access the setup guide.

Perform a factory data reset and restore a backup

Note: You must have a Wi-Fi connection with internet access for Google Drive and NFC-paired data transfer to work.

On your receiving device, find and tap Settings → System → Advanced → Reset options.
Tap Erase all data (factory reset).
Tap RESET PHONE.
When the reset is completed, follow the on-screen instructions in the setup guide to copy apps and data.