Article ID : SX667602 / Last Modified : 10/09/2020

I can not transfer/back up apps using Xperia Transfer Mobile (Android 9.0 or Android 10)

    Valid for

    • Android™ 9.0 Pie
    • Android 10

    Solution

    You might experience that you can't transfer or back up apps using the Xperia® Transfer Mobile (XTM) app. From Android 9.0 and later, the XTM app can't longer be used to transfer and back up apps. We recommend using Google's services for copying apps and data.

    Note:

    Reinstall apps from Google Play™ store

    • If you've already set up your new device, we recommend installing your apps one by one from your Google Play store library. The library is a list of all the apps that you've previously downloaded but are currently uninstalled on the device you're holding.
    • To install apps from your Google Play store library follow the instructions below:
      1. Find and tap Play Store.
      2. Tap the menu button (three vertical dots) → My apps & gamesLibrary.
      3. Tap INSTALL beside the name of the app(s) you want to reinstall.

    Restore apps from the setup guide

    • The setup guide offers two ways of copying apps and data from one device to another: through Google Drive or NFC paired data transfer.
    • To restore a backup to your device, you will need to perform a factory data reset in order to access the setup guide. To copy apps and data from one device running Android 5.0 or later to another device running Android 9.0 Pie, follow the instructions below.
      • Back up data using Google Drive
        • Android 8.0 or later
          1. On your sending device, find and tap SettingsSystemAdvancedBackup.
          2. Tap the on-off switch beside Back up to Google drive to the right.
          3. Make sure you have set up a backup account.
        • Android 6.0 or 7.0
          1. On your sending device, find and tap SettingsBackup & reset.
          2. Under Google Backup & restore →, tap Back up my data.
          3. Tap the on-off switch.
          4. Make sure you have set up a backup account.
        • Android 5.0
          1. On your sending device, find and tap SettingsBackup & reset.
          2. Tap the on-off switch beside Back up my data to the right.
          3. Make sure you have set up a backup account.

    Copy apps and data using Google Drive or NFC™-paired device connection

    • If you can't see this menu, you need to perform a factory data reset in order to access the setup guide.

    Perform a factory data reset and restore a backup

    Note: You must have a Wi-Fi connection with internet access for Google Drive and NFC-paired data transfer to work.

    1. On your receiving device, find and tap SettingsSystemAdvancedReset options.
    2. Tap Erase all data (factory reset).
    3. Tap RESET PHONE.
    4. When the reset is completed, follow the on-screen instructions in the setup guide to copy apps and data.