Under the Sony Advance Exchange program for Custom Integrators, if you experience a problem with any of the models listed within 60 days after purchase from a Sony authorized distributor, you may be entitled to receive a new unit at no cost in exchange for your return of the defective unit. Custom Integrators must provide a copy of the customer invoice as Proof of Purchase in order to qualify for A Class Advance Exchange.
Home Theater Projectors
Blu-ray Disc™ Players
- This program is for Sony authorized Custom Integrators only.
- A copy of the customer's invoice as Proof of Purchase, and a valid credit card are required for this program.
- The credit card will be charged only if the defective unit is not returned to Sony.
- Custom Integrators who need assistance should call 866-924-SONY (866-924-7669).
If you are not a Custom Integrator and experience a problem with one of these models, please call Sony Customer Support at 877-619-SONY (877-619-7669) for assistance.