IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
If this issue occurs while using a Bluetooth® device or the Speaker Add and Wireless Party Chain functions, perform the following troubleshooting steps and check if it is resolved after completing each one:
- Move the device away from radios, TV, tuners, microwave ovens, etc., and areas where the wireless LAN access points were set up.
- Move the connected Bluetooth device close to the wireless speaker.Note: Walls, metal racks, or other objects may interfere with the connection between your wireless speaker and the source device.
- Issues may occur if you're operating applications or accessing the settings on your mobile device. Stop the Bluetooth playback if you're performing these operations.
- Restart your mobile device, then reconnect to your wireless speaker through Bluetooth.
if the issue still occurs, set the wireless playback quality to Priority on stable connection.