Article ID : 00030346 / Last Modified : 07/18/2019

Unable to connect Bluetooth headphones or speakers to a mobile device

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If you can't connect your headphones or speakers to a mobile device, it's possible a Bluetooth® connection is already made with the mobile device, or the Bluetooth pairing isn't set correctly. You may need to disconnect or unpair the connected mobile device in order to pair the new mobile device.

Bluetooth Connection

Pairing a Near Field Communication (NFC™) compatible device

Touch the NFC mark of the Bluetooth device with the NFC mark of the headphones, or speaker when using an NFC-compatible headphones, speakers, or a Bluetooth device.

Touch the N Mark of the Mobile Device with the Bluetooth device

Pairing an Android™ device

Follow the steps below if you have a non NFC-compatible Android device.

  1. Set the headphones or speaker to the pairing mode.

    Note: The steps to set the pairing mode vary depending on your device. For further information, refer to your device's manual.

  2. Perform the pairing on your mobile device.

Pairing an iOS® mobile device

Follow these steps below to pair your iOS mobile device:

  1. Set the headphones or speaker to the pairing mode.

    Note: The steps to set the pairing mode vary depending on your device. For further information, refer to your device's manual.

  2. Perform pairing on your iOS mobile device.

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