Article ID : 00023866 / Last Modified : 03/30/2021

The Camera Doesn't Recognize the Memory Card


    Select the appropriate error message and then follow the steps to resolve the issue.

    Note: The error message may vary. Check the camera manual for model-specific information. Manuals are posted on your model support page.

    The camera shows Reinsert the memory card, NO MEMORY CARD, MEMORY CARD ERROR, or C:13:xx ERROR.

    The error message Memory card locked is on the camera display.

    The Action Cam displays the error RCVER, MEDIA, a line of dashes (--------), PRO or WAIT.

    Other troubleshooting steps

    If the issue still occurs, repair may be required. Go to Product Repair. 

    Related Info

    Can Data or Images Erased from a Memory Card Be Recovered?